Frequently Asked Questions

Customer Frequently Asked Questions

  • Do you have public liability?

Yes, we are fully insured with Commerical Insurance Brokers (B'ham) Ltd, our policy no; TOL056397

  • Are your drivers CRB checked?

All our drivers are carefully selected and have been checked with the Criminal Records Bureau. The majority are members of the Institute of Advanced Drivers.

  • Do you provide risk assessments for schools?

We have a standard risk assessment for school transport -please click here to download a pdf copy or contact us for your copy.

  • What support do you offer in the event of a breakdown?

We provide full support for customers 24 hours a day, 7 days a week and 365 days a year. We have a Duty Manager and a Duty Mechanic on call 24 hour call and they can be contacted on 01564 797040.

  • What are your disabled facilities?

We currently have 2 vehicles specially adapted for the carriage of 2 wheelchair users. Please specify at the time of booking how many wheelchair spaces you require.

  • What group sizes do you cater for?

Johnsons have a large, air-conditioned fleet of coaches. We offer hire from groups as small as 8 and our largest coaches offer 70 seats.

  • Are you members of any trade organisations?

We are members of the two most prestigious trade organisations in the industry; Coach Marque and the Guild of British Coach Operators. Membership of both requires 100% commitment to the highest standard, which is verified bi-annually by an independent audit.

  • Who is the best person to contact to make a coach hire booking?

Please contact our Private Hire Team - they are always available between 9 am and 5.30pm, Monday to Friday. However, you can request a coach hire quote 24 hours a day on our website.

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