Quality & Safety

Members of the Guild of British Coach Operators

We are proud members of the Guild of British Coach Operators, which represents the UK’s top coach companies. Membership is only open to coach operators who can demonstrate the highest standards in their operations, and we have been members since 2003.

Coach Marque Accredited

Johnsons are also Coach Marque accredited; the only universally recognised kite mark of quality in the UK coach industry.
Both the Guild and Coach Marque are concerned with all aspects of the business including health and safety, training standards, legal requirement and fleet maintenance. Plus, a biannual independent audit requires a 100% pass rate meaning that the business and fleet are performing at the highest levels in the industry.

GreenRoad Telematics

Johnsons are committed to providing our passengers with a smooth, safe and environmentally conscious journey, and our partnership with GreenRoad  ensure that we provide the service our customers have come to expect.

The GreenRoad programme combines real-time feedback, post trip analysis and Driver engagement in order to provide a consistently save and reliable service. This includes; instantaneous in-vehicle feedback and detection of unsafe driving habits, detailed feedback for all journeys and a comprehensive report of driving behaviours, and a comprehensive Driver Engagement programme to support our drivers and allow them to sustain safe, environmentally friendly driving behaviours at all times, and an enjoyable journey for our passengers.

GreenRoad telematics’ tracking system also allows us to track and monitor to progress of our vehicles both in the UK, Europe and Beyond 24 hours a day, ensuring that our customers constantly receive our first class service.

Bonded Coach Holidays

For peace of mind, all our coach holidays are protected by our BCH Bond no: 1183.
BCH safeguards your money in the unlikely event that us as a tour operator ceases trading. You are guaranteed repayment of monies paid. It also ensures the completion of your holiday if it has already started.


The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Johnsons Coaches, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.  Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Johnsons Coaches. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

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